Shipping Policy

Shipping Costs and Validity Area

Currently, we only offer free shipping within mainland Germany and France.

Shipping to other regions is excluded from this policy.

Processing and Delivery Times

Orders are typically processed and shipped within 1-2 business days.

The standard delivery time is 5-10 business days, excluding pre-orders.

For pre-orders, the estimated shipping date is specified on the product page under the available color options.

Shipping Notifications and Tracking

Once your order has been dispatched, you will receive an email containing the tracking information.

Please note that tracking updates will only appear once the package has been scanned by the shipping service. The estimated delivery time from the shipping service is only reliable after this scan.

If you do not receive an email with a tracking number or have any questions about your delivery, please contact us at service@mapfour.com.

Order Changes and Cancellations

Before shipping: Changes to the e-bike model or color are possible. Please note that model changes may incur additional costs and delays.

After shipping: Changes (e.g., model, color or address changes, as well as cancellations) will incur additional costs and may delay delivery.

Orders that have already been shipped cannot be canceled free of charge.

In case of cancellation after shipping, the costs for return shipping and processing are borne by the customer.

Returns and Liability

MAPFOUR is not liable for lost, stolen, or damaged shipments caused by the shipping service provider.

The customer is responsible for the cost of return shipping. Shipping fees are non-refundable.

For returns, we recommend sending them with tracking and insurance. Without tracking, we cannot guarantee receipt of the return.

In case of failed delivery, the package may be forwarded to a local pickup point. If it is not collected there within approximately 10 days, it will be returned to MAPFOUR.

If a package is returned, the customer must notify MAPFOUR and pay the re-shipping costs before the order is re-sent.

Spare Parts

After a replacement part is dispatched, the customer is responsible for tracking the shipment using the provided tracking number.

If the wrong part was ordered, the following costs are borne by the customer:

* the original shipping costs (including any cancellation fees from the shipping service provider) as well as

* The shipping costs for re-sending the correct part.

Please note: There are no additional costs for the replacement part itself – only the shipping costs are charged.

To avoid compatibility issues, we strongly recommend confirming specifications with our support team before ordering: **[service@mapfour.com](mailto:service@mapfour.com).